Yes.
i. Clients can email wecare@path-now.com
ii. Providers can email wegotyou@path-now.com
FAQ's
General:
Is there a customer support system available for assistance on Path-Now?
Client:
I don’t see providers listed in my area. Will there be services added that are closer to me?
We are constantly adding new resources and services to the platform. If you know of any services in your area that aren’t on the platform, please email us at wecare@path-now.com and we can reach out to the provider to add their information.
Can family members, caregivers, and professional staff create profiles on behalf of the individual with IDD?
Yes. When entering the profile information, you can indicate that you are someone other than the individual filling out the profile information.
How does Path-Now ensure the safety and security of user data?
Path-Now does not share any user information with any third parties, or with any of the providers on the platform.
How does Path-Now verify the accuracy of organization profiles?
With our Verified Path Seal, organizations can have the Path-Now team verify the accuracy of their profile information. If a provider has gone through that process, they will have a yellow checkmark on their profile.
Provider:
What if my organization is already claimed?
We recommend speaking with your internal team to make sure no one else has claimed your organization. If no one has claimed your organization, you can report it and the Path-Now team will review if they organization has been inappropriately claimed.
“I think it’s important for individuals to use Path-Now because it’s a very useful tool that will enhance independence skills and self-advocacy skills. With Path-Now every individual that is interested in services can take control and initiative to search, learn and connect with the providers and professionals in a safe manner. Path-Now makes the important information more accessible for everyone in the community.”
Viri Salgado
Client Information Specialist and Advocate at San Diego Regional Center
“I like Path-Now. It really allows me to connect with the community, answer any questions, provide services, and it bridges that gap of communication to connect with the community at a bigger scale all in a click of a button.”
Daisy Bracamontes
CEO at Social Impact Services
“I recommend other service providers to be on Path-Now. It provides that one-stop shop for a client participant or an individual to find services readily available that suits their needs. So it’s very individualistic and also person-centered.”
Marissa Chavez
Executive Director at GiGi’s Playhouse San Diego
“Path-Now, we needed you yesterday! When we first heard about this new resource, we were almost stunned to realize its potential. At its best, the app bridges the gap between the unknown and the known and cuts through months of research self-advocates and parents have done on the journey to resources for optimal quality of life. We found several options for our son on Day One. Looking forward to continued participation!”
Julie Randolph
Parent (Poway Parent Advocates Seeking Solutions)
S.A.F.E. for Clients
Secure. Accessible. Free. Easy.
With the push of a button, access California’s largest network of service providers in the Intellectual and Developmental Disabilities (IDD) Community. From independent living services to job coaching and recreational day programs, you are custom matched in Path-Now to your local provider community. Within minutes, you will receive access to hundreds of providers.
